A Community-Charged Creative Clambake at Middle of the Map Forum

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Monsieur Raux.

If terms like “Creative Placemaking,” “Emerging Education” and “Sustainable Wellness” sound a bit obscure, then you probably weren’t at last week’s Middle of the Map Fest Forum.

Or maybe you were there. You’re just still mentally unpacking what it all meant.

Sandwiched between a boisterous live Music fest and a cultish Film program, MOTM’s big-dreaming-stepchild Forum assembled two days of panel discussions and keynote speakers from all corners of the Kansas City area and nowhere else.

Rather than give rote presentations, all speakers were invited to engage with one another and the crowd. This led to some pretty remarkable chance collisions – like when one green-minded restaurateur found a potential new source of produce from a fellow panelist who had started a community garden cultivated by urban core youth.

And, amazingly, not too much of what I witnessed (I was there for Day One only) seemed overly disjointed or undercooked. The personalities and minds on display were interesting, and the talk was hard-charging and dynamic.

In a conference landscape that tends more toward the hyper-rehearsedness of TED, there’s something to be said for just plain, natural conversation.

This was the intent of organizer John Raux, KC visionary and artist-in-residence at the architectural firm BNIM.

Over the preceding months, I got to watch from the wings as John planned this second year of MOTM Forum, occasionally getting to step into John’s swirling gyre of energy and ideas and offer some concrete project-managing advice or writing help, but John and MOTM founder Nathan Reusch (of the Record Machine) and Ink Mag’s Chris Haghirian and their amazing team of volunteers created a strikingly original experience.

As John put it in his opening remarks on Thursday, “It has all the energy of a kitchen at a party.”

And it had all the cool of a much bigger fest like SXSWi and none of the pretense or exclusivity. That’s because it was completely homegrown and community-oriented.

The superintendent of Grandview Schools sat next to the president of the Kansas City Art Institute. The mayor of KCMO sat beside the founder of the techie Startup Village across the state line in KCK. It was a hotbed of civic engagement, technological leadership, and sustainable development, all compressed into a small event space off 19th Street in the Crossroads

Bet lest you think it was some kind of Cowtown echo chamber, the high credibility of some of the talent (such as Children’s Mercy doctor Stephen Kingsmore, a pioneer in the field of infant DNA) put the event on a national scale.

Nonetheless, many of my favorite moments had a deep community feel:

  • The opening session tag-team of culturally driven real estate magnate Adam Jones and Boulevard Brewery founder John McDonald on how they have worked to revitalize the once blighted Kansas City Westside and West Bottoms neighborhoods by repurposing old buildings creatively and sustainably.
  • A side conversation I had over lunch with Microsoft client solutions specialist Jeff Centimano on not allowing gadgets and technology to strip away our creative drive – our drive to make things. (I paraphrase Jeff: “The only career advice I give my kids is to create – just be creators.”)
  • An accountant (you know who you are), an educational architect, a gallery owner, and a high school English all conversing publicly during the day’s closing Synthesis session (which I had the honor of moderating) about how to promote creativity in education. (Three out of those four mentioned were audience members.)
  • The pitch-perfect social marketing brilliance of sponsor Missouri Bank, which commissioned a @mobankpoet or (“Moet”) to collaborate with attendees in writing a poem, largely via Twitter, about the event.

If you missed out on this year’s Forum, don’t make that mistake next year. Not only will you learn a lot, be inspired by people from walks of life and career paths you’ve never before encountered in ways that will make you better at whatever it is you do for a living – you’ll also get a hearty dose of #kcpride.

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7 Marketing Lessons from Jack White

Visiting Nashville over the holidays, my super-cool niece Bridget took me to Third Man Records. I was impressed. My visit inspired this entry, which originally appeared on Summit Social.

As we’ve been working with our client Union Station Kansas City to promote their awesome Science of Rock ‘n Roll exhibit this winter, our minds have been on music.

And there are few figures in modern music as compelling, inventive, and unusual as Jack White.

Jack White

Jack White is finding new ways to cash in.

Best known as leader of massive-selling blues-rock duo the White Stripes, White has recently struck out on his own as a solo artist, producer, label owner and collaborator.

His signature sound is rooted in American blues and folk traditions, spun through with a contemporary sensibility that makes hits like “Seven Nation Army” and “Sixteen Saltines” appropriate for venues ranging from sports stadiums to your niece’s iPod.

But apart from his gift for songwriting, White is an expert marketer. Highly conscious of branding, White goes to great lengths to preserve and protect his creative identity and values. As a result, he has ascended in a music industry that has all but imploded over the past decade as file-sharing and downloading have caused physical album sales to flatline.

Here are seven lessons marketers can learn from the inimitable Mr. White.

1. Develop a vision early and stick to it.

White is famous for his obsession with color – primarily white, red, black, and yellow. As the New York Times’ Josh Eells reported, before White was a working musician, he owned an upholstery shop in his native Detroit called Third Man Upholstery. Everything in that shop was yellow and black, from the power tools and sewing table, to the uniform and business cards, which bore the slogan “Your Furniture’s Not Dead.”

Now, White owns a record label called Third Man Records. Its slogan: “Your Turntable’s Not Dead.” And its colors? You guessed it: black and yellow.

2. Don’t compromise your vision for perceived gains.

White has always vehemently defended his brand against outside interests who would change it. Early in the White Stripes’ career, they were close to signing to a small Chicago indie label. But there was a problem: the label wanted to put a green logo on the CD spine. White wasn’t having it. He would rather find another label than compromise his signature color scheme.

This wasn’t just artistic eccentricity but savvy marketing acumen. And the result is that, for music fans of a certain age, it’s impossible to see solid blocks of red and white without thinking of Jack White and the White Stripes.

3. Find what hasn’t been done and do it.

White has forced his love of blues and dusty Americana into a mainstream market weaned on urban dance beats and fresh-faced, American Idol- ready anthems. He’s done this by marketing himself as a kind of Elvis for the Anime generation – a loud, brash cartoon character your parents will never understand. And even though he is a virtuosic guitarist, White rips out screaming riffs on a plastic Airline guitar manufactured in the ‘60s and sold at Montgomery Ward.

4. Reinvent and adapt.

Recognizing perhaps that the White Stripes was not a solid enough vehicle for his career, White has launched a number of successful side projects, including the Grammy-nominated Raconteurs, the Dead Weather, and, most recently, his debut solo album, Blunderbuss. For that, he even added a new color to his palette: blue.

5. Amid all that creative genius, don’t lose sight of business realities.

Unlike artists who rely on labels to handle the business side while they focus on their creative output, White manages his own business decisions, one of which is to keep his master recordings locked behind a thumbprint-activated vault door at Third Man Records. He retains artistic control of his sonic brand and keeps revenue out of the hands of labels and other middlemen.

6. Pick the platform and tools that are authentic to you and your audience.

In addition to his quirky plastic guitar, White wholeheartedly embraces vinyl albums and analog recording techniques. Now, you might think magnetic tape and black vinyl obsolete in the age of the MP3, but sales indicate otherwise. White has helped give rise to a new generation of hip young consumers for whom vinyl records are a fashion accessory.

His methods, though anachronistic, make products that connect emotionally with customers, move units, and influence the industry around him. If he changed his methods, his products would suffer, and fans would reject him.

7. Surround yourself with collaborators who challenge you.

If White had left it at the White Stripes, he’d still have been vastly more successful than most artists. But he has always sought out unexpected and unusual opportunities to work with artists who challenge his mindset and keep him from getting stuck, and the results have paid off.

White’s first big collaboration was with country great Loretta Lynn. The resulting album, Van Lear Rose, topped the country charts in 2004. The ambitious furniture upholsterer from Detroit has also teamed up with the likes of Beck, Wanda Jackson and even shock rappers The Insane Clown Posse.

In conclusion, we can’t all be as cool and swaggering as Jack White, but we can learn a few things from an artist who has remained doggedly focused, never compromised, and made his chosen industry conform to him – not the other way around.

What famous creative innovators, musical or otherwise, have you learned good marketing sense from?

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Notes from an Unlikely Campaigner

The doorhanger hangar.

Picking up the door hangers & address lists, 5 a.m.

I often feel like I don’t have a dog in the political fight.

As someone whose job is to tell the stories of others (often clients), I try to maintain journalistic impartiality in all my online messages. And that sometimes creeps into my attitudes, too, for better or worse.

But early this morning well before dawn, I joined my awesome and politically charged girlfriend Natalie in racing around the suburban streets of Kansas City, Missouri, to remind people to get out the vote.

If I were a real political mover, I’d be doing all I could to spread the message online (and I’d append #VoteKC to all my tweets). But I’m not interested in that. Instead, I thought the best way I could make a difference would be to spend a few pre-dawn hours festooning houses and apartments in working-class Red Bridge with door hangers containing a list of suggested candidates and information on where to vote.

It’s that latter part – the act of voting – that I like to think I care more about than who wins.

But why not just turn to Twitter? Because, in addition to alienating people with differing views, only my wired friends would see me imploring the citizenry to take action.

I am nearly 100 percent confident that none of the people whose houses we hit this morning would’ve seen tweet-one from me.

For all my belief in the power of social media for global change, I still think going door-to-door is the only way to make that final, crucial difference in local politics. In the heartland, it’s TV, radio, church, and neighbors that constitute the real “influencers.” Not the tweeps working for the politicians.

For evidence, look at the fact that while one MO candidate has 12 times the Twitter followers of the other, it’s still a tight race. (You can’t tweet to vote, after all…yet.)

So that’s why if you really care about change, you’ll get off the socialwebs and go real grassroots.

Besides, your friends who are tired of your loud-mouthed online polemicizing will thank you.

 

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Why Build a Downtown Arts Campus in Kansas City?

Take the downtown Kansas City you know now and add some 600 performing and visual arts students to it — all living, studying, playing, and creating in the heart of our burgeoning creative center. And they never grow up and move away! That’s the vision laid out by the Conservatory and its dean, Peter Witte, in their plan for a Downtown Campus for the Arts in KC.

I made this mini-doc-style video not only to promote a September panel discussion at the library but also because I think the Downtown Arts Campus is a really exciting idea. Good for the city’s cultural economy in a measurable, meaningful, and lasting way.

Music courtesy of John Mörk.

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How to Build Brand Advocates on a Budget

This post originally appeared on Your Brand Partner. I’m sharing it here because it gives a bit of my social media marketing philosophy, plus a look at some specific campaigns I’ve developed at my @KCLibrary post.

The KC Library Plaza Branch

Imagine working in a place where everything is free. Where you give away your products to anyone who asks. And, to top it off,  the more people who come in and take your free stuff, the better it is for your business.

Welcome to my world — the world of public libraries.

I am the social media manager and web content developer (my title changes with the times) at the Kansas City Public Library. It’s a world of wonder, adventure, and knowledge, and it’s all free for the taking.

And for that very reason, it can be hard to sell on social media.

The conventional wisdom in social media marketing is that people follow brands on Facebook, Twitter, Pinterest, etc, because they’re looking for giveaways, discounts and special deals.

But what can you give to the crowd when everything you stock is already free?

I know mine seems like a uniquely odd situation, but if you’ve ever had to run an online campaign on a shoestring (or non-existent) budget, you’ve felt my pain.

The good news for you and me is that with a little strategy and ingenuity, you don’t need to compete with the Redbulls and Old Spices of the world to build an active, engaged community of that most valuable of customer: the brand advocate.

A recent eMarketer report shows that people follow brands more for entertaining, engaging content than for deals and discounts. They’re there to interact with their friends and the world around them — to hang out, goof off, and have fun.

As a brand, your work on social media should therefore be about building lasting relationships through creating compelling content, fostering interesting conversations, and interacting with fans on a human level. All of that costs you nothing other than the time and effort to be creative, clever, ingenious, and, well, you.

Here at the KC Public Library, we’ve managed to build a loyal and steadily growing base of social media advocates. We do it mostly by rolling up our sleeves and engaging in conversations, curating relevant news from around the web, listening, and responding quickly when someone has a question or, sometimes, a complaint.

But we also develop creative and resourceful campaigns that offer something of value to our fans — both as a means of attracting newcomers and of rewarding our loyal base.

A few examples of budget-friendly social media campaigns we’ve done:

Reading Refresh: Every week at the same time on Facebook and Twitter, our Readers’ Advisory librarians offer personalized book recommendations. We ask followers to post/tweet the last book they liked, and we make a suggestion for what to read next. It costs nothing, it doesn’t violate Facebook’s draconian promotional restrictions, and it takes advantage of our Readers’ Advisory expertise to enhance our patrons’ experience of using the library.

Tweet2Win Tuesday: Each Tuesday, we ask our Twitter fans a question, usually about reading, though it could be anything. (Example: “What would be the title of your autobiography?”) We draw names from the answers and give out a free, brand-new book from the piles of high-quality new releases sent to us by publishers.

Booketology – A Tournament of Books: In our most successful campaign to date, we capitalized on March Madness by building a bracket of 64 books from eight different genres and asking our online fans to vote on their favorites until one was left standing. The winning book was To Kill a Mockingbird, but we won big in terms of viral conversation and positive sentiment that carried over two and a half weeks. For a prize giveaway, we drew a name from everyone who voted and awarded them a branded tote bag loaded with books.

Pin Your Perfect Library: In celebration of National Library Week, we asked Pinterest users to create boards showcasing their ideas of the perfect library. Fans from across the country began filling boards full of famous authors, books, celebrities, craft projects, funky furniture, recipes and other odds and ends they’d put in their dream libraries. The creator of the best pinboard, as chosen by librarians, won a giftbag of hand-picked books tailored to the winner’s tastes (there’s that Readers’ Advisory at work again).

Victorian Valentines: When a historian was scheduled to give a Valentine’s Day talk about how 19th century newspapers invented the dating ad, we asked Facebook and Twitter fans to write Craigslist-style personal ads for their favorite literary characters. The best ad won a box of chocolates and a signed copy of the scholar’s book.

Those are just a few examples of the fun and creative ways we’ve used social media to promote our services, attract new followers, and reward stalwarts. None of them required us to build an expensive app or shell out for a big giveaway, and the prizes all matched our brand.

Going with branded goodies from a supplier like (ahem) Staples Promotional Products is a great way to add bonus value to your social media campaign. My advice: just be sure to design campaigns that are fun, interactive, and rewarding to participate in apart from any material reward.

Your followers will thank you. And, most of all, they’ll stick around after the campaign’s over.

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TEDxKC 2012: Straining for Transcendence

Julian Zugazagoitia at TEDxKC (Photo: Don Ipock)

 

This year, TEDxKC reached critical mass. Almost.

After three years of spilling over in the Nelson-Atkins’ auditorium, our little discount TED took the big stage.

On Tuesday, August 28, nearly 1,600 people piled into the Kauffman Center for the Performing Arts for a three-hour production that alternated between lavish and clunky, inspiring and awkward.

Presentation-software blues beset the proceedings, leading to an ongoing sparring match between the gremlins in the projector room and the event’s founder and sneaker-and-jeans-clad host, Mike Lundgren, a partner at VML. These are the kinds of hiccups, one presumes, that they edit out of talks before they end up on TED.com.

This year’s TEDxKC, in fact, offered an unedited view of how a community has embraced, adopted, and tried to rise to the level of Big TED. From its beginnings in the ’90s to the current moment — when there is an “independently organized” TEDx event happening literally every day somewhere in the world — TED has become a global phenomenon. It has married eggheadedness and celebrity, birthed an idea industry that launches careers, and has miraculously made watching public speakers cool again.

But most impressively of all, TED has gained the power to impact a community like KC.

Tuesday night’s crowd was a mix of creatives and business types, culture scenesters and cubicle serfs.

I saw people I know who work in city offices, nonprofits, ad agencies. I saw many entrepreneurs, from highbrow consultants to t-shirt-wearing tech geeks, to scarfaholic artists. I saw several friends, young and older, who had joined the ranks of volunteers to staff the natty downtown pre-parties leading up to the big night.

I also saw depressingly few urban minorities, but that’s another story — which, if you are interested in following, check out TEDx18th&Vine.

I also saw a lot of vacant seats inside Helzberg Auditorium. I would guess there were maybe 200 no-shows from the sold out crowd — the same crowd that had jammed up the Kauffman’s website for hours clamoring to buy tickets the morning they went on sale. Perhaps that egalitarian $15 price point engendered fickleness.

Well, I was there, and I’m better for it. I got to learn about John Gerzema‘s compelling Athena Doctrine (how women and people who think like them will take over the world); Samuel Arbesman‘s theory of the half-life of facts (how things once thought scientifically true are disproven according to predictable patterns); and local marketing ace John Jantsch‘s “commitment engine” (how feelings of success grow from feelings of altruism for entrepreneurs).

I also enjoyed the psalms of Julian Zugazagoitia, the Nelson-Atkins Museum’s seraphic director, who reminded us to take our time looking at art and not try to eat everything on the menu at the museum. And I found myself softening to yoga-man Max Strom‘s exhortations to seek happiness far away from technology and practice breathing before texting.

The other speakers, I’m afraid, were too sales-pitchy for my tastes.

But all in all, it was a great evening, and the most telling moment came at the end. Quixotic, the local dance troupe that made the rare leap from x to TED, left its stamp on the night in a brilliant way: by performing half a mile away, at Union Station.

The theme for this year’s TEDxKC had been “The Long View,” and Quixotic took it literally.

Attendees at the closing reception were given binoculars and telescopes to watch the distant dancers twirl in front of the Station’s facade, lit by changing colors as the music pulsed inside the Kauffman’s Brandmeyer Hall.

Granted, it didn’t work well, technically speaking. All the viewing devices I tried couldn’t bring the dancers close enough, and from some vantages the glare of the lights off the Kauffman Center’s windows completely obscured the view.

But there was something going on there — something arresting about all those people standing together, peering through lenses into their city at night, straining for a glimpse of something transcendent.

Photos.

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Where to Get the Latest News on Google Fiber in Kansas City

I’ve recently begun contributing to Google Connects KC, a site that collects and comments on the latest news regarding Google Fiber’s ever-impending arrival in Kansas City.

The blog is a project of several technologically inclined groups: the Kauffman Foundation for Entrepreneurship, the Social Media Club of KC, and the Mayors’ Bistate Innovation Team (which recently stepped out of the picture), along with help from folks at MARC and Think Big Partners.

Nested on the site is also the information gateway for the Give Us a Gig neighborhood outreach project (more on that soon).

For the most part with the blog we’ll be tracking the latest Fiber news in the community and wider world and reporting on it in neutral, fact-driven posts that might occasionally veer toward the positive and hopeful.

This means we won’t be joining the ranks of people pillorying Google for being less than forthcoming in giving information about the rollout. Nor will we echo the cynics who think Kansas City is going to squander this technological gift.

Instead, we’ll try to provide an informational resource for all things Google Fiber in Kansas City, from quirky local maker spaces popping up to Google’s efforts to bridge the digital divide.

Keep an eye on the News & Information tab.

My latest posts:

More to come!

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